FAQs

We are one of the UK’s leading specialists in sports tours, with over 35 years of experience helping nearly 20,000 players, coaches, and their families create unforgettable sporting memories, both in the UK and abroad.

What sets us apart? It’s not just our expertise, but our passion for sport and the unique experiences we provide. We believe that sports tournaments are about much more than just competition, they’re about growth, connection, and discovery. Our tournaments offer players the opportunity to sharpen their skills, forge lasting bonds, and explore their full potential, all while stepping outside the familiar confines of local leagues.

Whether you’re a coach giving everything for your team, a parent cheering proudly from the sidelines, or a player striving to achieve their best, we are committed to making sure that every moment is filled with magic and meaning.

With our extensive experience, personalised service, and unwavering dedication to making each tour exceptional, we ensure that every detail of your journey is taken care of, allowing you to focus on the excitement of the game.

Want to learn more about who we are, what we do, and what’s next? Visit our About Us page to discover how we can make your tournament experience extraordinary.

Getting started is easy! Simply visit our Getting Started page, where you’ll find all the essential tips, advice, and step-by-step instructions to kick off your booking process. Whether you’re planning a local tournament or an international adventure, we’ve got all the information you need to make the process as smooth and straightforward as possible.

From selecting the right tour to managing group details and payments, we’ve got you covered.

Yes, we do! Our Tour Management System (TMS) makes managing your sports tour bookings simple and hassle-free. Through our user-friendly portal, you can:

• Input participant details – Easily add the names and information for everyone in your group.
• Assign accommodations – Choose and assign accommodation options for your group.
• Simplify payments – Instead of collecting funds from everyone, you can send secure payment links directly to your participants, making it easy for everyone to pay their share.

In short, our system takes the stress out of managing your group and ensures that everything is streamlined and organised.

For all the details and to get started, head over to our Our Tour Management System (TMS) page!

Yes, we have a user-friendly mobile app designed to keep you connected and organised throughout your tour. With the app, you can:

• Stay up to date with the latest tournament news, updates, and announcements.
• Access your fixtures and schedules at the touch of a button.
• View key information and essential documents related to your tour, all in one place.
• Say goodbye to paper clutter, everything you need is right in your pocket.

It’s the easiest way to manage your tournament and stay informed while on the go.

For more information and to download the app, check out our Sports Tours App page!

Yes, you can adjust the number of participants after the initial booking! Here’s how it works:

• Before individual deposits are paid: You can change the number of participants after paying your initial team deposit.
• After individual deposits are paid: Once individual deposits have been made, the booking is confirmed, and changes become more limited. However, if you need to add or reduce the size of your group at this stage, simply get in touch with your Tour Coordinator, and they’ll help you try & make the necessary adjustments. Whilst we will do our best to minimise any charges sometimes these are unavoidable. We’re here to help, so feel free to reach out if your group size changes.

We understand that plans can change, and sometimes cancellations are necessary. If you or any members of your group need to cancel, our standard cancellation policy will apply. Here’s a breakdown of the cancellation fees:

• • Before deposits are paid: No cancellation fees will apply.
  • Once deposits are paid:

• • • More than 84 days before departure: Loss of deposit.
    • From 84 to 29 days before departure: 75% cancellation charge.
    • From 28 to 15 days before departure: 90% cancellation charge.
    • From 14 to 1 day(s) before departure: 100% cancellation charge.

Flight tours: Cancellation fees may vary depending on the terms and conditions of the airline, so please refer to the airline’s cancellation policy for details.

We always recommend reviewing our full Booking Conditions for the complete cancellation policy and other terms.